Frequently Asked Questions

What does shipping cost, and do you ship to my country?

Shipping is free for every accepted international order with no order minimum. Select the destination at checkout; serviceability is confirmed before payment where a route is uncertain. The displayed product total is charged in euro; import duty, local tax or customs handling imposed by the destination may still be payable by the recipient.

How quickly do you dispatch, and how long does delivery take?

Orders are dispatched within 48 hours after payment clears and tracking is sent by email. Carrier timing changes by destination, parcel format and customs. We confirm the current estimate before payment when requested rather than publishing a warehouse-based promise we cannot verify for every order.

What does the packaging look like?

The outer carton is plain and carries no product photography, category wording or promotional catalogue. Parts are packed to limit movement. Carrier labels and customs documents still use the accurate sender, value and contents wording required to move the parcel legally.

What appears on my bank statement?

PayPal displays the actual payment-account recipient and transaction wording. We do not invent or promise a neutral descriptor that has not been confirmed. If the wording matters, email us before paying and ask for the current PayPal recipient details.

What are the products made of, and what if I react to nickel?

There is no single material across the range. Some products have a documented stainless grade, some are stainless with the exact grade not yet confirmed, and others use plated alloy, coated steel, leather or textile components. The individual product page is the authority.

Stainless steel can contain nickel, so “stainless” does not mean nickel-free. We have not published an independent nickel-release test report. Anyone with a diagnosed metal allergy should treat material compatibility as unresolved, avoid prolonged contact, and ask a qualified clinician for personal medical advice.

Do the products carry CE marks or certifications?

No certification or laboratory report is claimed unless it is linked on the relevant product page. Different legal regimes apply to different products and destinations, so a generic badge is not evidence. How We Specify explains how confirmed, supplier-stated and unverified information is separated.

How do I measure for the right size?

Use a flexible tape or a strip of paper and a ruler. Measure the body circumference at the position where the item will sit, then compare it with the published inner dimensions and leave the clearance described in the sizing guide. A circumference is not the same number as a diameter, and an oval opening should not be converted as though it were a perfect circle.

If you sit between sizes, email the product, measurement point, circumference and desired fit before ordering.

How do I clean and maintain the materials?

Use the routine for the actual material. Stainless steel, plated alloy, powder-coated steel and leather do not tolerate the same products. Start with a soft cloth, mild soap where appropriate, and complete drying. Avoid chlorine bleach, steel wool and unknown abrasive cleaners. The care guide separates the methods.

How hard is the Atlas to assemble, and how much does it hold?

Atlas is listed as a free-standing, approximately 190 cm powder-coated steel station with adjustable arms, a folding padded seat and kneeler, and mounting brackets. A verified packed size, assembly time and load rating are not published. Ask for current freight and assembly information before paying.

No Atlas component is represented as a suspension point or as suitable for supporting body weight. Do not infer a working load from appearance.

Can any product be used for suspension?

No. Nothing in the range—no ring, eyelet, shackle, connector, chain, bar or furniture fitting—is represented as climbing, lifting or rigging equipment or as suitable for suspending or supporting human body weight.

Can I change the delivery address after ordering?

Yes, until dispatch. Email yzh317179958@163.com with the order reference and complete new address. Once the carrier has the parcel, changes depend on the carrier’s own redirection options.

Can I cancel, and how long do I have to pay?

An unpaid order has not charged you. A paid order can be cancelled for a full refund until dispatch. Email the order reference. After dispatch, the published return process applies.

What if tracking stops or the parcel does not arrive?

Email the order reference and tracking number. We open the trace with the carrier and keep you updated. Once the carrier confirms the parcel is lost, you can choose replacement or refund.

Something is missing or damaged. What should I send?

Send the order reference, a photograph of everything that arrived, a close-up of the issue, and a photograph of the outer packaging if it was damaged. Do not post the item back until return instructions arrive. A confirmed packing error or accepted fault is corrected at our cost.

What does the 24-month product cover include?

For 24 months after delivery, it covers faults in material or workmanship such as a lock, hinge, thread or weld that fails in normal use. It does not cover ordinary wear, cosmetic marks, unsuitable cleaning, modification, incorrect sizing or use outside the published limits. Mandatory rights are not reduced.

How do change-of-mind returns work?

Request the return within 14 days after delivery. The item must be unused, undamaged and complete, including keys, fasteners and supplied components. The buyer normally pays return postage. A body-contact item that has been worn cannot be resold and may be refused where applicable law permits; this never limits a fault, damage or incorrect-item claim. Read Shipping, Returns & Product Support before sending anything.

What payment methods do you accept?

PayPal, two ways. With a PayPal account you get a payment link with the amount filled in as soon as you place the order. Without one, we email a PayPal invoice within one business day; it takes any debit or credit card as a guest, no account needed. Placing the order does not charge you; payment is a separate step. Use the order reference so payment and parcel can be matched. The paid purchase event is recorded only after payment has actually been verified.

Where do products ship from, and will I pay customs?

Products dispatch from the registered Shenzhen address of 深圳市鼎铂智能科技有限公司. The assigned third-party carrier depends on the destination, parcel format and current service availability and is identified in tracking. The recipient is responsible for destination import duty, tax or customs handling where imposed, and shipments are declared accurately. See the complete company and fulfilment details →

Which piece should I buy first?

Start with the behaviour you want, then fit. Chain allows more independent movement; a rigid bar fixes distance; heavier irons add mass. The rigid-versus-chain guide explains the difference, and the all-products specification table lets you compare material, mass, dimensions and closure without opening eighteen tabs.

Can I ask about a trade or volume order?

Yes. Email the products, quantities, destination and timing to yzh317179958@163.com. A trade price, private-label option or production capacity is not promised until it is confirmed in writing for that request.