IRONVOW

This store sells restraint equipment intended for adults. By entering you confirm that you are at least 18 years old and of legal age in your country.

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IRONVOW

Legal

Terms and Conditions of Sale

Terms and Conditions of Sale

These terms govern every purchase made through this website. Please read section 6 on the right of withdrawal and section 9 on safe use before you order — both contain limits that matter.

1. Seller

[PLACEHOLDER: legal company name] [PLACEHOLDER: street address, postal code, city, country] Email: [PLACEHOLDER: customer service email] Commercial register: [PLACEHOLDER: register court and number] VAT identification number: [PLACEHOLDER: VAT ID]

Referred to below as "we", "us", or "IRONVOW". "You" means the customer.

2. Adults only

Our products are sold exclusively to persons who have reached the age of 18. By placing an order you confirm that you are 18 years of age or older and that you are ordering for your own use or for another adult. We reserve the right to refuse or cancel any order where we have reasonable grounds to believe this is not the case, and to require proof of age before dispatch.

3. Formation of the contract

The presentation of goods in this shop is an invitation to order, not a binding offer. By completing the checkout you make a binding offer to purchase the items in your basket. The automatic email acknowledging receipt of your order is not an acceptance. The contract is concluded when we send you a separate dispatch confirmation, or when we hand the goods to the carrier, whichever is earlier.

The contract is concluded in English. We store the contract text and send it to you with your order confirmation; it is not otherwise accessible to you after the order is placed, so please retain that email.

4. Prices and payment

All prices are stated in euro and include statutory value added tax. Shipping costs are shown separately in the basket before you commit to the order and are set out in full on our Shipping & Returns page: €9.90 standard delivery within the EU, free on orders of €150 or more, and €49 for the Atlas St. Andrew's Cross, which ships as a separate bulky consignment.

We accept:

  • Payment cards, processed on our behalf by a specialist secure payment provider. Your card details are entered on the provider's page and are never held by us. The descriptor shown on your statement is [PLACEHOLDER: statement descriptor].
  • SEPA bank transfer. We reserve the goods and dispatch them once the funds are credited to our account, normally one to two business days after you send them.

Payment is due immediately on conclusion of the contract unless expressly agreed otherwise. We do not offer PayPal.

The goods remain our property until payment has been received in full.

5. Delivery

We ship from our warehouse inside the European Union. Delivery times, packaging, and carrier arrangements are described on our Shipping & Returns page and form part of these terms.

Where a delivery date is stated, it is an estimate based on the carrier's published transit times, not a guaranteed date, unless we have agreed a fixed date with you in writing. If we cannot deliver because our supplier has failed to supply us despite a matching hedging transaction, we may withdraw from the contract; in that case we will inform you without delay and refund any payment received immediately.

6. Right of withdrawal

6.1 Instructions on withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. Where your order is delivered in several consignments, the period runs from the day you acquire possession of the last consignment.

To exercise the right of withdrawal you must inform us —

[PLACEHOLDER: legal company name] [PLACEHOLDER: returns address] Email: [PLACEHOLDER: returns email]

— of your decision by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form set out in section 6.5, but it is not obligatory. To meet the withdrawal deadline it is sufficient that you send your communication before the period expires.

6.2 Effects of withdrawal

If you withdraw, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery we offer), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you be charged a fee for the reimbursement.

We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is earlier.

You must send the goods back to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you dispatch the goods before that period expires. You bear the direct cost of returning the goods. For the Atlas St. Andrew's Cross, which cannot be sent as a standard parcel, that cost is estimated at approximately [PLACEHOLDER: estimated return freight cost] depending on your location.

You are liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning — in practice, the handling you would be permitted in a shop.

6.3 Exception for sealed goods, on grounds of hygiene

The right of withdrawal does not apply to the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if the seal has been removed after delivery (Art. 16(e) of Directive 2011/83/EU; in Germany, § 312g(2) no. 3 BGB).

Because our products are worn against the skin, the following items are supplied in a sealed inner package bearing a tamper-evident hygiene seal:

  • Oath Wrist Shackles (€79)
  • Oath Ankle Shackles (€89)
  • Sovereign Locking Collar (€129)
  • Eclipse Slim Collar (€99)
  • Tempest Adjustable Clamps (€39)
  • the body-contact components supplied within the Foundry Complete Set (€199)

How this works in practice:

  • Seal intact — full right of withdrawal. You may return the item within the 14-day period for any reason, including simply changing your mind.
  • Seal broken — the right of withdrawal lapses for that item only. Other items in the same order are unaffected, and the delivery cost attributable to the returnable items is still refunded.
  • You can inspect before you unseal. The inner package is transparent. You can see finish, proportion, and hardware, and read the stamped size, without breaking the seal. If the size is wrong, do not unseal it — see the exchange procedure on our Shipping & Returns page.

Items that are not worn directly against the skin — the Vantage and Meridian spreader bars, the Anchor Under-Bed Kit, the Keystone Connector Kit, the Duet Chain & Clip Set, and the Atlas St. Andrew's Cross — are not sealed and carry the full right of withdrawal described in sections 6.1 and 6.2.

This exception concerns the right of withdrawal only. It does not limit your statutory rights if goods are defective, incorrectly supplied, or damaged in transit. Those rights apply whether the seal is intact or not, and are set out in section 7.

6.4 Other exceptions

The right of withdrawal also does not apply to goods made to your individual specification or clearly personalised, such as engraved or made-to-measure items, where we offer them.

6.5 Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To [PLACEHOLDER: legal company name], [PLACEHOLDER: returns address], [PLACEHOLDER: returns email]:

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ():

Ordered on () / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

7. Conformity and statutory guarantee

Your statutory rights in respect of goods that do not conform to the contract apply, and are not restricted by these terms. Within the European Union that period is two years from delivery.

If an item reaches you damaged, incomplete, or faulty, contact us with your order number and photographs. Where a claim is justified we will repair or replace the item, or refund it, and we bear the cost of returning it. Where a component has failed — a thread, a spring gate, a weld, a lock barrel — we will normally replace the component rather than the whole assembly, if that restores conformity and you agree.

Wear consistent with use is not a defect. Neither is superficial discolouration caused by contact with chlorinated cleaners, salt, or carbon steel, which is addressed in our care guide.

We give no separate commercial guarantee beyond the statutory rights described above.

8. Liability

We are liable without limitation for damage arising from injury to life, body, or health caused by a breach of duty on our part, for damage caused intentionally or by gross negligence, and under the applicable product liability legislation.

In the case of a slightly negligent breach of a material contractual obligation — an obligation whose fulfilment makes the proper performance of the contract possible in the first place, and on whose observance you may regularly rely — our liability is limited to the foreseeable damage typical for this type of contract.

Any further liability is excluded.

9. Product use, assembly, and load

Our products are restraint hardware. They are not lifting equipment, climbing equipment, or rigging equipment, and none of them is rated for suspending, supporting, or arresting the fall of a human body.

You accept the following conditions of use when you purchase:

  • No suspension. No load bearing. No IRONVOW product may be used to suspend a person in whole or in part, to bear body weight, or as an anchor for any activity where failure could cause a fall. This applies to every item in the range without exception, including the Atlas St. Andrew's Cross, the Keystone Connector Kit, the Duet Chain & Clip Set, and every ring, eyelet, and shackle we supply. We publish no working load limit because these products are not designed, tested, or sold for load-bearing use.
  • Atlas St. Andrew's Cross — assembly and placement. The Atlas is supplied flat-packed for assembly by the customer. It must be assembled in full, in the stated order, using only the supplied fasteners, and all fasteners must be brought to the torque values given in the enclosed instructions before use. The frame is designed to be used upright on a level, solid, load-bearing floor, and — where the instructions call for it — secured to a structural wall using fixings appropriate to your wall construction, which are not supplied because they depend on that construction. A person may lean against or be restrained against an assembled Atlas; a person may not hang from it, and no part of it may be used as a suspension point. Re-check all fasteners before each use and after any move.
  • Inspect before every use. Do not use any item that shows a cracked weld, a deformed ring, a bent hinge, a stripped thread, or a lock that does not turn cleanly.
  • Never leave a restrained person unattended, and keep the keys and a pair of blunt-nosed safety shears within arm's reach throughout.
  • Restraint must be consensual and both parties must be capable of consenting at the time of use.

We are not liable for damage resulting from use contrary to this section, from assembly that departs from the supplied instructions, from modification of a product, or from combining our hardware with third-party equipment we have not specified.

10. Age verification and refusal of supply

We may refuse an order, or cancel it before dispatch with a full refund, where we cannot satisfy ourselves that section 2 is met, where the delivery address is in a country to which we do not ship, where a legal restriction applies in the destination country, or where an order appears to be fraudulent.

11. Dispute resolution

The European Commission's online dispute resolution platform ceased operation on 20 July 2025 and is no longer available. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the German Act on Alternative Dispute Resolution in Consumer Matters (VSBG). You may of course raise any complaint with us directly at [PLACEHOLDER: customer service email], and we will answer it.

12. Governing law and final provisions

The law of [PLACEHOLDER: country, e.g. the Federal Republic of Germany] applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Where you are a consumer resident in another EU Member State, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of residence.

Should any provision of these terms be or become invalid, the validity of the remaining provisions is unaffected.

Version: [PLACEHOLDER: version and date]