Terms of Sale

These terms apply to orders placed through rigidcuffs.com. Read the product specifications, safety limits and Shipping & Returns policy before ordering.

1. Seller

Brand: IRONVOW

Legal seller: 深圳市鼎铂智能科技有限公司, a limited liability company registered in Shenzhen, China.

English rendering: Shenzhen Dingbo Intelligent Technology Co., Ltd.

Unified Social Credit Code: 91440300MAK7F0RE8J

Registered business address: 深圳市福田区福保街道福保社区市花路25号利保义生物工程大楼二层B井,E井厂房2533C, Shenzhen, Guangdong, China.

Customer care: yzh317179958@163.com

IRONVOW is the retail brand; the company above is the contracting seller, fulfilment operator and recipient for authorised returns.

2. Adults only

Products are sold only to people aged 18 or older and of legal age for the purchase where they live. By ordering, the buyer confirms this requirement is met. An order may be refused or cancelled where age, destination legality or fraud checks cannot be resolved.

3. Product information

Product pages describe the available piece using the material, dimensions, mass, finish, closure and use limits available for that item. A claim may be confirmed, supplier-stated or not yet verified, as explained on How We Specify.

Photographs show appearance but are not a scale drawing. Screen colour and minor non-functional finish variation may differ. Where a selected size or variant appears on the order, that selection forms part of the order.

4. Order formation

The website presentation is an invitation to place an order. Submitting checkout records the selected goods and delivery details but does not charge the buyer.

Payment is a separate PayPal step. The order is accepted when payment is accepted and the seller sends acceptance or dispatch confirmation. If an order cannot be accepted, any received payment is refunded to the original method.

The order language is English. The buyer should retain the confirmation and order reference.

5. Price, tax and payment

Prices are displayed and charged in euro. Worldwide standard shipping is included in the displayed product price.

The site does not claim that an unverified EU VAT status is included. Any tax the seller must collect, and any destination charge known before payment, must be confirmed accurately. Import duty, local tax or customs handling imposed by the destination is normally the recipient’s responsibility. Shipment values and customs descriptions will not be understated.

PayPal is the current payment method. Payment details are entered with PayPal and are not collected by this website. The wording PayPal displays for the recipient or transaction is controlled by the actual payment account and is not promised as a fictional neutral descriptor.

6. Delivery

Orders are dispatched within 48 hours after cleared payment unless the buyer agrees to a different lead time. Tracking is provided by email. Carrier estimates are not guaranteed delivery dates unless a fixed date has been agreed in writing.

Dispatch is coordinated by the legal seller from its registered Shenzhen address. The third-party transport carrier is selected according to destination, parcel format and service availability and is identified when the shipment is booked. Destination eligibility can be confirmed before payment.

The complete delivery, packaging, freight, return and fault process is set out in Shipping, Returns & Product Support and forms part of these terms.

7. Changes, cancellation and returns

An order may be changed or cancelled without charge before dispatch by emailing the order reference. After dispatch, the 14-day change-of-mind return process applies.

Returned items must meet the published condition rules. Faulty, transit-damaged, incomplete or incorrectly supplied goods are handled separately and are not treated as change-of-mind returns. Mandatory consumer rights in the buyer’s jurisdiction are not restricted by these terms.

8. Product cover

IRONVOW provides 24 months of cover from delivery for faults in material or workmanship. The remedy may be a repair, replacement component, replacement product or refund, depending on the fault and applicable mandatory law.

The cover excludes ordinary wear, cosmetic marks, incorrect sizing, modification, unsuitable cleaning, misuse and use outside the published limits. It does not replace or shorten rights that cannot legally be excluded.

9. Safety and prohibited use

These products are adult restraint hardware. They are not climbing, lifting, fall-arrest or rigging equipment. No product is represented as suitable for suspending or supporting human body weight. No ring, connector, chain, cuff, collar, bar or furniture fitting is given a working load limit for that purpose.

Inspect every component before use. Do not use an item with a cracked weld, deformation, stripped thread, binding hinge or lock that does not operate cleanly. Keep the correct release key or tool immediately available, agree a stop signal, monitor circulation and never leave a restrained person unattended. Use must be informed, consensual, sober and lawful.

10. Responsibility

Nothing in these terms excludes responsibility that applicable law does not allow to be excluded, including mandatory liability for defective products or personal injury where applicable.

The seller is not responsible for loss caused by unlawful use, product modification, ignored instructions, use outside published limits, an incorrect delivery address supplied by the buyer, or destination charges imposed by public authorities, to the extent applicable law permits.

11. Privacy

Order and support information is handled under the Privacy Policy. Do not email passwords, complete payment credentials or identity documents unless customer care has specifically requested a lawful age-verification document through a secure method.

12. Complaints and applicable law

Send a complaint with the order reference and requested outcome to yzh317179958@163.com. We answer within one working day and aim to provide a substantive response promptly.

The seller is established in Shenzhen, China. Applicable law and jurisdiction are determined by the transaction and mandatory rules that apply to the buyer and seller. A consumer keeps mandatory protections that apply in their place of residence where those protections cannot be waived.

If one clause is unenforceable, the remaining clauses continue to apply to the extent permitted.

Version: 25 August 2026.