Fit before you unseal
Measure once, compare against the published inner dimensions, and ask us if you sit between sizes.
Use the sizing guide →Customer care
Answers before the metal leaves the box.
Fit, material, compatibility, delivery and returns should be settled facts—not surprises found after checkout. Start with the guide you need, or send the question directly.
Email customer careDelivery without ambiguity
Free shipping on accepted international orders, Shenzhen dispatch, tracking by email, and a plain outer box.
Read shipping & returns →Care for the actual material
Stainless, plated alloy and coated steel do not share one cleaning routine. We separate them.
Read the care guide →Faults handled as faults
Manufacturing faults are separate from change-of-mind returns. Send the order number and clear photographs.
See the service process →Claims have a status
Confirmed, supplier-stated, or not yet verified: the product page should make the difference visible.
How we specify →Ask a person
Send the piece, your measurement and the question. We answer from the published specifications.
Contact customer care →One service path
Before, during and after the order
Before you order
Send the product name, the body measurement you took and the fit you want. We will point to the relevant published dimension and tell you when the available size is not a safe match.
After you order
Quote the IV order reference in every message. Address and size changes are handled before dispatch; payment and dispatch remain separate steps.
After delivery
Keep the packaging until you have checked the contents. For damage, a missing part or a fault, send the order reference plus clear photographs so the right remedy can be agreed without delay.
Faults & missing parts
Show us the problem once.
Email the order reference, the affected piece, when the issue appeared, and photographs showing the whole item and the detail. Do not post anything back until you receive return instructions.
A manufacturing fault, transit damage or an incorrect item is handled separately from a change-of-mind return. Normal surface wear, incorrect sizing and use outside the published limits are not manufacturing faults.
Not sure which route applies?
Write the question exactly as it is.
yzh317179958@163.com · answered within one working day.
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