Legal
Shipping, Returns & Product Support
The short version
- Free shipping on every accepted international order with no order minimum.
- Dispatch within 48 hours after cleared payment, with tracking sent by email.
- Plain, unmarked outer packaging with no product imagery.
- Request a change-of-mind return within 14 days of delivery. Condition rules are below.
- 24-month product cover for faults in material or workmanship.
- Questions and claims: yzh317179958@163.com, answered within one working day.
These are store commitments. Mandatory consumer rights in your country still apply and are not reduced by this policy.
Seller, fulfilment and parcel responsibility
The legal seller and fulfilment operator is 深圳市鼎铂智能科技有限公司 (English rendering: Shenzhen Dingbo Intelligent Technology Co., Ltd.), Unified Social Credit Code 91440300MAK7F0RE8J.
Orders are administered, packed and dispatched under that company from its registered address:
深圳市福田区福保街道福保社区市花路25号利保义生物工程大楼二层B井,E井厂房2533C, Shenzhen, Guangdong, China.
Authorised returns are received by the same company at the same address. A return authorisation is still required before posting so the receiving team can match the parcel to the order.
The transport carrier is a separate third-party service assigned according to destination, parcel format and current service availability. Its name and tracking reference are disclosed when the shipment is booked. We do not promise a particular carrier before assignment or describe the seller as the physical transport carrier.
Before you order
Use the published inner dimensions rather than an audience label such as “men’s” or “women’s.” If fit, material, compatibility, dispatch origin, delivery timing or destination charges affect your decision, email the product name, destination country and measurement before ordering.
Order and payment
Placing an order does not charge you. Payment is a separate PayPal step. The order reference identifies your basket and should be included with payment and support messages.
An order can be changed or cancelled without charge until dispatch. Email the order reference and the requested change. After dispatch, a cancellation is handled through the return process below.
Dispatch and delivery
Orders are dispatched within 48 hours after payment clears. Tracking is sent to the checkout email when the shipment is booked.
Carrier timing varies by destination, customs and the format of the parcel. The dispatch origin is the registered Shenzhen address above. Destination serviceability and the current carrier estimate can be confirmed before payment and are shown again with dispatch information. A transit estimate is not a guaranteed delivery date unless a fixed date has been agreed in writing.
Shipping itself is free. The recipient remains responsible for any import duty, local tax, customs fee or carrier handling charge imposed by the destination. We do not understate a shipment’s value or use an inaccurate customs description.
Discreet packaging
The outer carton has no product photography, category wording or promotional catalogue. Metal parts are packed to limit movement in transit.
Carrier labels, commercial invoices and customs declarations must contain accurate sender, value and contents information where required. We do not promise a fictional sender name or bank-statement descriptor. If either matters to your privacy plan, ask for the current wording before paying.
Large and freight items
The Atlas travels separately on a freight service. Delivery method, current timing, packed dimensions, access requirements and return-freight implications must be confirmed before payment. Freight delivery does not include carrying the item upstairs, installation or disposal of packaging unless expressly agreed.
Change-of-mind returns
Email yzh317179958@163.com within 14 days after delivery with the order reference and items you want to return. Wait for return instructions before posting anything; this avoids an unlabelled parcel becoming separated from the order.
For a change-of-mind return:
- the item must be unused, undamaged and complete;
- keys, fasteners, connectors, instructions and supplied packaging must be included;
- the buyer pays return postage unless mandatory local law requires otherwise;
- items made to an individual specification cannot normally be returned for change of mind;
- a body-contact item that has been worn or used cannot be resold and may be refused where applicable law permits. This never limits a fault, damage or incorrect-item claim.
The authorised return recipient is 深圳市鼎铂智能科技有限公司 at the registered address above. Do not post the item until customer care supplies the order-linked return instructions; an unannounced parcel may not be identifiable or accepted.
Refunds
Approved refunds are returned to the original payment method. We may wait until the goods arrive or until valid proof of return is supplied, subject to mandatory local deadlines. Original standard outbound shipping was free, so there is no outbound shipping charge to reimburse.
Faults, transit damage and incorrect items
A fault claim is separate from a change-of-mind return. Email the order reference, the affected item, when the issue appeared, and clear photographs showing the full item and the detail. Keep the outer packaging for a transit-damage claim.
Where the claim is accepted, we provide the appropriate repair, replacement, missing component or refund and cover the necessary return shipping. Do not continue using an item with a cracked weld, deformed ring, stripped thread, binding hinge or lock that does not release cleanly.
Missing and delayed parcels
If tracking stops moving or a delivery misses the carrier estimate, email the order reference. We open the trace with the carrier and keep the buyer updated. Once a parcel is confirmed lost, the buyer may choose a replacement or refund.
For a missing component, send a photograph of everything that arrived. A confirmed packing error is corrected at our cost.
24-month product cover
For 24 months from delivery, IRONVOW covers faults in material or workmanship. This includes a lock, hinge, thread or weld that fails in normal use. It does not cover ordinary cosmetic wear, incorrect sizing, corrosion caused by unsuitable cleaning, modification, misuse, or use outside the published limits.
Nothing sold here is represented as suitable for suspension or supporting human body weight. The product cover does not apply to use as climbing, lifting or rigging equipment.
Contact
yzh317179958@163.com · include the order reference where one exists · answered within one working day.
Last updated: 25 August 2026.